This website uses scripting to enhance your browsing experience.
Enable JavaScript
in your browser and then reload this website.
This website uses resources that are being blocked by your network. Contact your network administrator for more information.
Skip to main content
skip navigation
Top Navigation
Show — Top Navigation
Hide — Top Navigation
1-800-425-3733
Athletics
my.AlfredState
Future Students
Alumni
Make a Gift
Library
About Us
Academics
Admissions
Financial Aid
Student Life
Online & Continuing Ed
Student Records and Financial Services (SRFS) Customer Service Survey
Complete our brief Customer Service Survey to let us know how we are doing and if there is anything we can do to improve. Your response is anonymous unless you request to be contacted about your experience.
Loading...
1. I contacted SRFS as a:
1. I contacted SRFS as a:
Student
Faculty/Staff
Parent of a student
Other (Please specify):
2. What area did you need assistance with? Please check all that apply.
2. What area did you need assistance with? Please check all that apply.
Financial Aid
Records
Student Accounts (Billing)
3. How did you contact the SRFS office?
3. How did you contact the SRFS office?
In Person
Telephone
Email
4. Please rate your satisfaction with the following aspects of the SRFS office:
Professionalism (sensitivity and friendliness) of the staff member you had contact with.
Very Satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
N/A
Professionalism (sensitivity and friendliness) of the staff member you had contact with.
Technical skills (thoroughness and competence) of the staff member you had contact with.
Technical skills (thoroughness and competence) of the staff member you had contact with.
Length of time spent waiting for assistance.
Length of time spent waiting for assistance.
5. Please rate your overall experience with the SRFS office.
5. Please rate your overall experience with the SRFS office.
Very Satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Please explain why you were dissatisfied.
6. Consider how the SRFS office can better provide services to students. Do you have any comments or suggestions on how we can improve?
7. If you would like to be contacted by a representative from the SRFS office regarding your experience, which method would you prefer?
7. If you would like to be contacted by a representative from the SRFS office regarding your experience, which method would you prefer?
Email
Phone
Don't need to be contacted
Please provide your name.
Please provide your phone number.
Please provide your email address.
Submit
